Return policy: Unused non-custom items qualify for free-of-reason returns within 7 calendar days upon delivery. Merchandise must be kept in original condition: hardware protective films intact, leather surface scratch-free. Original packaging and complimentary gifts shall be returned together; return shipping cost is borne by the buyer. Custom engraved products with pet names are final sale and non-refundable & non-returnable. For manufacturing defects, contact us promptly via website live chat or email: customerservice@blanchedalmond-goose-978756.hostingersite.com. We cover shipping fees for eligible exchange or full refund.